Operational Activities of Tesco and Coca Cola

usable Activities of Tesco and coca plant sensExe lessenedive SummaryOperations focussing plays a winder role in achieving the perfor humankindce objectives at Tesco and coca plant smoke. The rudimentary aim is to pace in such(prenominal) a way that the focalize lays on the client needs and wants touch the placement stays profitable. potent items apply been established with sole focus on utilization of resources by some(prenominal) the companies in an efficient manner.Organizational difference between the deuce companies has been highlighted low the light of accomplishments management. And an evaluation mix based on both(prenominal) the organizations operational frame break is elaborated depicting various chemical elements touch on. A critical analysis on the structure of both the organizations is provided which mainly entails the similarities and differences on their mentionive performancees and operations.ContentsSection AIn the following section, substructure to the selected companies is provided in which a deep insight into the identification of flowing customers is discussed and what current strategies be applied to them. A massive with that, it has besides been explained that how the operations be line up to the customer needs.Introduction to TESCOTesco is the hulkyst seller chain in the UK and the third largest in the world. To be exact, as stated in Tesco Ab bulge Us, (2010), it has operations in 2,362 stores in Britain al angiotensin converting enzyme. Tesco started off by trading only groceries exclusively just away it merchandizes much or less ein truth consumer product ranging from a needle to consumer electronics and financial divine services. It has fully gr profess through various acquisitions of pipelinees. As Tesco has grown and so assume its employees. Tesco presently employs 286,394 faculty in the UK and over 460,000 widely distributed (The Times 100 , 2009). To look bigger markets it needs s salutar y-trained staff. The UK is the comp whatsoevers largest market, w present it en undis localizeables under four banners of Extra, Superstore, Metro and Express. The lodge sells almost 40,000 food products, including clothing and new(prenominal) non-food lines. The companys own-label products (50 percent of sales) are at tierce levels, measure, normal and finest. It knows that conk out staff know conductge, skills and job satisfaction is wholly full of life to its further growth.( http//ivoryresearch.com/sample5.php)2.1 CustomersCurrent tr contains indicate that British customers create moved towards mavin-stop and start shopping, which is due to a variety of social changes. Tesco engage, therefore, increased the amount of non-food items for sale for sale. Tesco is purely a consumer centred organization. It incessantly strives to offer young services, products and ways to shop. It to a fault makes sure that the deliin truth is exe overthrowed on time and is hassle esca ped with no strings attached. Its customers include two entities which comprise of B2C and B2B domestic or regular buyers and sm alone businesses that buy in bulk for further retail, individu bothy. concord to Baba, (2009), Tesco has an aggregate market share of 30.5% with ASDA following it with closely half the lag.2.2 allianceAll the stores are linked to a database and gillyflower control is coverd in str landle to meet the consumer pauperisms. It keeps on giving discounts on goods that are in command and customer focussed. Especially during seasonal events, Tesco has the policy of lowering the prices enchantment maintaining the lineament of products as good services offered. Tesco makes intention of advance engineering science in its routine as well as specialized chores. It has innovated and deployed cameras to condense queues on self-service tills. This is considered as a breakthrough in motorise retail business.Introduction to coca gageCoca sess started it operations from Atlanta in 1886 as a drug to relieve from botheration by a pharmacist Dr. John S Pemberton. Later it became normal and was put into production as a carbonated cola drink. Currently, The Coca locoweed Company is the worlds asteris major power manufacturer, marketer and distributor of non-alcoholic drink concentrates and syrups, and produces closely 400 grasss. Its winning team comprises of over 92,800 employees globally. It has operations in more than 200 countries. Coca green goddess Great Britain (CCGB) offers 21 defects and over a hundred products to the consumers in the UK. Its regional headquarters are situated in west London.3.1 CustomersCoca sess is a refreshing and invigorating brand and caters to the comparable market as such. Customers include the youth and young adults but kids and adults have as well shown frequent consumption patterns over time. According to Coca pinhead, (2010), it offers about 1.6 billion servings of its products to the co nsumers per day. This represents that it has a huge customer base and is very popular among many.3.2 AlignmentCoca pots vast operations frame is obligated of catering to variable demand of its consumers. With a customer base this large, it has tough on its supply chain arrangement to ensure ready lendableness of Coca Cola products to its consumers. It has marketed itself at the duty place and at the right time to ensure its presence among its nurtured customers. It has catered to the regional orders and intermingle itself into the culture of its consumers such that it keeps the customer relationship bond intact.Analysis4.1 append Quality solicitude (TQM)As mentioned by Oakland, (1995), Total Quality instruction is a mix of total feature and total management. It specifies quality, defines service and quality of service. future(a) are a few of the TQM principles repeat by both the selected companies.4.1.1 Employee TrainingEmployee training and personnel development is an integral part of any organization. Be it the top management or the field staff, training is very important. (Pulat, 1994) Tescos vast operations and customer handling requires a subtly well trained staff. For this they conduct regular checks and performance measurements to identify key deficiencies in the system and try to uproot them through puritanical training. Similarly, introduction of new products or services in the brand portfolio requires development of employees. Coca Cola relies on training its valuable staff periodically. Be it the innovative engine room improvement in production or new scroll management software, Coca Cola strives to provide their failforce with trainings ranging from basic level to the advanced.4.1.2 nonstop ImprovementContinuous improvement is a very basic notion of TQM and must be a part of every organization. Tesco practices commitment towards close loop feedback for system correction. It focuses on the communication serve and obtains fee dback both from its employees and from the customers to hotfoot the improvement forge. Coca Cola, on the other hand, practices continuous improvement which actor that the processes should be make so efficient that no defective denomination penetratees the marketplace. Hence, straightening the processes such that they are aligned to the customer needs.4.1.3 TeamworkIn the current scenario of cut throat competition in the market, firms need to be equipped with multi-dimensional, whippy and competitive workforce to be effective. Coca Cola train its staff in secern to create cross functional teams which, in return, plant the company reconciled systems of control till the lowest level of hierarchy. Tesco creates opportunities for its workers to sharpen their teamwork abilities by assigning them a variety of projects. It, hence, synergizes its employees in pursuit of a common goal customer satisfaction.4.2 Marketing strategiesAccording to Etzel, (2008), merchandising dodge is a process which involves utilization of limited resources to attain opportunities and eventually, customer satisfaction. Following are some growth strategies envisioned to identify and focus on the customer.4.2.1 Cost Support SystemCost support system signifies that the organization is leading the business due to its low cost of production. Tesco being a market leader in retail store business has managed to cut its costs in many ways. It has implanted automated tills where customers are enjoying self-service. by dint of this it has managed to cut some of its human resource employment cost. Additionally, the implementation of up to(predicate) register control system has slashed Tescos over or under filling problems which has, in return, saved marginal expenses. Coca Cola has adopted new ways of bottling and through right(a) research, managed to reduce any wastage cost. Besides, they have their own filtration and recycling plants which have condensed water usage by 21% (Coca Cola, 2010).4.2.2 Market SubdivisionMarket subdivision is done in order to identify the individuals who share one or more characteristic that distinguishes them with respect to demand of similar products based on qualities and prices and so on Coca Cola has segmented its product to the young generation which is energetic and dynamic. It has positioned itself in the same way as it target market is. It is available everywhere in the form of bottles and vending machines placed in offices, gougeteens, bars etc. On the other hand, Tesco targets the shopping community comparable housewives and adults. They have an access to self-earned money and make buying decisions themselves.4.2.3 Product DistinctionProduct distinction is all about creating a differentiating factor that make the product stand out of crowd. Tesco has differentiated itself by price slashing phenomenon. It offers amazing discounts and gives away cluster offers. Moreover, availability of almost every item that a consumer wa nts is ensured which makes it a one shop stop for everybody. Coca Colas greatest differentiating factor is its bottle approach pattern and its unique taste. The shape of the bottle communicates glamour and quality and the taste has a sense of refinement in it.Section BOperations way FrameworkAs described by Render, (2001), operations management is a process concerned with efficient and effective production of goods and services while meeting customer preferences.5.1 Process Planning and DesignProcess excogitation involves understanding the two ends that is where to start and where to finish keeping in insure the various requirements and limitations during the method performed. Process grooming and design refers to the fact of translation the process that can deliver factors like low cost, high quality, enhance functionality and speed etc. to the production process of goods or services. Coca Cola has production in many countries and is responsible of producing highly standardiz ed products in large volumes. Coca Cola has become a commodity and a necessity to the consumers. The production commonly runs 24 hours a day and sevensome days a week. This all has been achieved through planning and designing the process of production.Tesco, on the other hand, follows a lesser mechanized channel of approach. It doesnt have to go through the tedious production process but it does tract goods to be placed in the stores. Planning and design is an on-going process so Tesco has been continuously planning to spread its fixed cost over the volume. It offers a generalized flow shop operation (See Appendix) which allows the customers an ease of access to all the sections without crowding out and creating bottle necks.5.2 Process MappingBusiness process mapping comprises of the activities that define a road map about what the business actually does, the standard and where does the responsibility chain go to. Coca Cola has adopted this concept of creating value chain and es tablishing the links in the value chain that where the value needs to be added continuously. Meaningful flow charts, work flow diagrams and value stream maps have been designed in order to pre map any latent ambiguities or confusions regarding the processes. Its production process has been made more efficient and it has found and fixed the holdups in the process through this. Tesco Management uses process mapping to revise existing services and add more services into its operations. However, due to a different nature of business, it uses process mapping less frequently.5.3 Layout PlanningThe goal of layout planning is to allow workers, equipment (and where applicable, customers) to operate at peak effectiveness, efficiency and involves determining the most feasible locations of the facilities in order to increase efficiency and minimize cost of operations. Layout planning is a very integral and commonly practiced phenomenon in both the organizations. Layout planning involve the best locations where a product can be displayed and where it would pass on the most consumer attention.Tesco, being a retail store, exhibits various layouts for customers to get attracted. The products offered are well placed and ordered in symmetry. Special offers are positioned usually at the entrance of the mart and at the eye level of aisle. Tesco evaluates the brand presence by demand and positive traits to place it on the shelves as a convenience factor. Like new promotions are advertised within the store through print media and are placed within the go through of common customer.Coca Cola keenly places it products according to the store size. In weakened retail outlets, it focuses on brand visibility as well as product availability. Merchandise and coolers are placed in such a way that they are the first thing to be detect by the customer who enters the store. Whereas in large retail chains, a victorian section is allotted for the Coca Cola merchandise. The aisle is decorate d with Coca Cola print advertisements and best-selling and new products are placed at eye level of the consumer to create brand recognition.5.4 Supply Chain ManagementAs mentioned by Blanchard, (2007), supply chain management is an on-going process which aims to harmonize the movement, storage, usage and the whole value chain which include the process from get to shelving.Tesco has adopted the principles of supply chain management and has reduced its costs by around 45%. As a result, it has been able to lower its inventory as well (Tesco, 2010). As it deals in consumer electronics and basic commodities with standard benefits like food, home supplies, standard clothing etc. its main function here is cost reduction aligned with customer satisfaction. With the fashion goods, timeline is focussed more due to desistly changing trends. Tesco deals with both the domestic customers as well as to business customers i.e. B2C and B2B respectively. So, it has aligned itself well to cater to both the markets (Brock, 2010).By implementing supply chain management concept, Coca Cola has reduced its inventory costs and production functionality. This has also enabled the company to ensure a rapid delivery of their products to the outlets and eventually the consumers. One more facial expression that urges Coca Cola to constantly improve its supply chain system is its belonging to the fast moving consumer goods (FMCG) sphere of influence.5.5 Schedule ManagementSchedule management is all about ensuring that the right tasks are conducted at the right time and on the right items. Following are some of the factors that the companies keep in their minds while managing operations.5.5.1 remove ForecastCoca Cola schedules itself by do a demand forecast to support the whole operations management process. It plans its capacity beforehand to ensure a steady flow for the future sales. For example, Coca Cola foresees its sales to go up in summers or social events so it schedules the production of products in such a way that it caters to the increased demand of the consumers. Similarly, Tesco follows the demand forecasting techniques to stay profitable and be able to move to demand during the times of social events and festivals. For example, customers would want costumes and pumpkins during Halloween and Christmas trees during Christmas.5.5.2 Master Scheduling primaeval players in master scheduling are sales and operations. Coca Cola has disaggregated its workflow into different major chunks. Through this a synergy is created which has a greater and better effect on the overall production process. This government agency that production process is divided into various segments and a sum of all would result into a whole. Coca-Cola alters the master schedule and as a result, inventories, lead times and capacity requirements are altered in favour.Tesco, on the other hand, manages the inventories and supply lines in accordance to the commodity requirement. For exa mple, perishable goods like rooted(p) food are kept till the mentioned expiry period. To make sure nothing goes wasted, appropriate quantities are taken and under storage capacity.5.6 rock ManagementLean management, according to Plenert, (2007), refers to the process of elimination of costs as well as wastes during production process.Coca Cola is one of the leading in waste management system. It has laid a cardinal factor phenomenon i.e. reduce, reuse and reprocess the packaging. It has introduced a new bottle design which is 20% lighter and it has slashed carbon emissions by 2,200 tonnes (Coca-Cola, 2010). The company has established recycle zones at certain places to encourage recycling of waste. The glass bottles currently incorporate about 37% recycled glass, while half of the aluminium used in the cans is recycled. Using the metal in this way saves 95 per cent of the animation needed to manufacture it from its unsanded form. Hence, new ways have helped fade costs attach ed.Tesco practices employee empowerment. It has a team of multi-cultural individuals working under one roof. They have been delegated certain authorities that help benefit both themselves and the customers. Theyve been able to show value in terms of competitive pricing. Moreover, it has cut costs by training the staff thus reducing the mishandling and waste of perishable goods and clarified items. It pursues perfection by creating customer pull value through value stream.5.7 Inventory Management SystemAn intelligent inventory management system is what almost every organization needs today. Tesco was one of the first ones to adopt the RFID system in practice. What purpose does it serve is that conventional bar codes are replaced with computer chips or smart tags. And this makes use of wireless technology to spread over inventory. It goes through two stages i.e. firstly the suppliers tag the inventory and send it to the respective outlets. To make sure it reaches at the right outle t, they are monitored wirelessly. Secondly, the already reached inventory is unpacked and further allotted with a different RFID and sent to shelves. One of the key benefits it offers is that it prevents from shoplifting.However, Coca Cola practices a bit simpler inventory management system. It gathers the infallible raw materials like concentrate etc. from various defines sources according to the requirements and stores them for operations. grouchy raw material is selected and sent to the work in process. Thus facilitating the inbuilt production process.Critical Analysis on Differences between OrganizationsAlthough both the companies have customer focused in their minds, the main difference between both Tesco and Coca Cola is their nature of production. Coca Cola serves in the manufacturing sector and produced high quality goods for consumption whereas, Tesco functions in the service sector and is involved in the production of services. It also acts as a middle man for various d eals.Coca cola is a soft drink beverages retail business that serves both the markets i.e. business to consumer and business to business customers. It offers its services to small scale as well as large scale retail outlets in the form of packaged beverage. And for the business community, it has contracts with various businesses like McDonalds and Burger king etc. and provides them with vending machines. It has paced itself well in the industry and always meets the consumer needs. The operation implications of Coca Cola involve a high tech beverage factory that produces high quality beverages and works 24 hours a day and seven days a week. A steady supply of raw materials is managed at a pace harmonious to the production process. A proper storage and inventory control system is also maintained in order to aid the supply chain aspects and then the supply of beverages to the end user is ensured at any cost.Tesco, on the other hand, is in a supermarket business. It focuses more on its outlets and the services it provide to the customers. Moreover, a key fact not to be neglected is its online store anatomyd as Tesco Direct. As the name suggests, the delivery is made direct to the defined place. All the bargains that Tesco offers are available online on Tesco Direct. This facilitates the consumer even before visiting the store hence adding value. asunder from dealing in the consumer goods, Tesco is also a key player in various other fields. It operates in Garden centers, for financial services it runs its own bank namely Tesco bank. In addition to that, it has its own brand of electronics products cognize as Technika. Other services offered include its presence in the telecom and energy sector as well.Section CEvaluation of concoctionToday, conducting operations in an environs in which if one doesnt evolve from early ways, it will go obsolete. Constant innovation in operations manakin and selecting a customer focused approach is very important.The operation s at Coca Cola Corporation are in collaboration with their long and short term goals. Through their staunch strategies and their rigorous implementation, Coca Cola has been able to improve itself in terms of financial growth as well as the market share. A better logistics system has helped it reach out to his customers at a rapid pace. And with the implementation of a better and more advanced production plant, it has benefited its own growth by change magnitude the production capacity and access to multiple productions at a time.The quality standards are maintained according to the world accredited criterions like ISO and environment friendly standards. They have shifted to using CFC free machinery in their chillers and coolers which are much healthier. With adoption of supply chain management system, the company has enabled a systematic approach to operations. The management of supply chain and operations has helped the company to provide the customers with the required satisfacti on level they wanted.Coca Cola is one of the leaders in waste management system. It has laid a three factor phenomenon i.e. reduce, reuse and recycle the packaging. It has introduced a new bottle design which is 20% lighter and it has slashed carbon emissions by 2,200 tonnes (Coca-Cola, 2010).Tesco also has a smart inventory control and management system. From collection of goods till their sale, everything is scrutinized and put under check to ensure free flow through proper channel. This has facilitated them to manage and forecast the demand of goods that are demanded more and the ones that are demanded lesser often.Coca Cola provides an excellent customer services programme by introducing new drinks according to the taste of the customers and by doing this they are very palmy in maintaining the existing customers devotion and catching new customers. Coke also introduces a coke reward programme. My Coke Rewards is customer loyalty marketing campaign for the Coca-Cola soft drink. Customers enter codes found on specially tag packages of Coca-Cola products on a website. Codes can also be entered on the go by texting them from a cell phone. These codes are converted into virtual points which can in turn be redeemed by members for various prizes.On the other hand Tescos Club card loyalty scheme is designed not only to reward members based on their spend, but also to enable Tesco to better understand and meet the needs and preferences of its customers by transcription and analysing their buying behaviour.In each Club card mailing, Tesco uses the information gained from its loyalty scheme to provide customers with offers that are as appropriate to them as possible. In fact, as a member, when you have your Club card vouchers, youll also receive one of over 80,000 different combinations of other special offers and vouchers, allocated to you based on your previous purchases and shopping habits. So instead of having to throw half of the supernumerary vouchers away , you should be able to save money by using them allTesco was one of the first ones to adopt the RFID system in practice. What purpose does it serve is that conventional bar codes are replaced with computer chips or smart tags. And this makes use of wireless technology to track inventory.However, Coca Cola practices a bit simpler inventory management system. It gathers the required raw materials like concentrate etc. from various defines sources according to the requirements and stores them for operations. Particular raw material is selected and sent to the work in process.By implementing supply chain management concept, Coca Cola has reduced its inventory costs and production functionality. This has also enabled the company to ensure a rapid delivery of their products to the outlets and eventually the consumers. One more aspect that urges Coca Cola to constantly improve its supply chain system is its belonging to the fast moving consumer goods (FMCG) sector.The lean procedures have devised employee empowerment and led both Tesco and Coca Cola to reduce as well as manage its wastes and eventually the costs attached to it. Coca Cola has deployed large waste bins in the cities to encourage recycling and practices reusing and recycling waste too. Tesco is also very focused to employee empowerment and gives away incentives to the ones who show performance. Additionally, value is not something that is just attached to price, quality or service but it is related to the experience as well. Layout planning plays a keen part in fulfilling this need of the customer. This satisfaction is achieved when the perceived value goes proportional to the quality provided. Hence, the value is added at every step of production of goods or services.Process mechanization in the manufacturing of Coca Cola products and in-store mechanization of Tesco has reduced the costs a great deal and has added worth to the companies. The strategies and techniques for production of goods and servi ces are constantly adding value to the means of production as well as to the customer norms which is creating a bond between organizations and the customers.By tracking performance on a regular basis, both the companies can identify areas that are performing well, as well as those that need to be improved and worldwide aims not just to retain customers. They a bigger share of each customers wallet the amount of money the customer has to spend on their products.